Frequently asked questions

Your Questions Answered with Care, Clarity, and Complete Discretion

Shipping & Delivery

We offer free delivery on all orders. Standard delivery takes 2-3 business days. Express delivery options are available upon request.

Discreet Packaging

All orders are shipped in plain, unmarked packaging with no indication of contents. Your privacy is our priority, and all packages are completely discreet.

Returns & Refunds

Unopened items can be returned within 30 days for a full refund. For hygiene and safety reasons, opened intimate items cannot be returned. Please contact our customer service team at info@intimatewellness.uk to initiate a return. 

Product Safety & Materials

All our products are made from body-safe materials and meet UK safety standards. We carefully select products that are phthalate-free and safe for intimate use.

Privacy & Data Protection

Your personal information is protected and encrypted. We never share your data with third parties, and all transactions are secure and confidential.

Payment Methods

We accept all major credit cards, debit cards, PayPal, and Shop Pay for your convenience and security.

Customer Support

Our expert team is available via chat, WA 447415913512 and email, info@intimatewellness.uk to answer any questions about products, orders, or advice. We're here to help make your experience enjoyable and stress-free.